7-Day Return Policy
On the ground of disliking a product, you may return any non-customized and non-sales product that is sealed, within the 7 days upon receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customized and sales products, accessories, or spare parts are excluded from the 7-day return policy.
For items that are damaged, incorrect, or faulty upon delivery, you must contact support@epomaker.com within 7 days upon delivery. You need to provide any solid proof of the problem you come across.
For factory defective items within the first 7 days upon delivery, you would need to provide a solid proof. All customers are strongly advised to take an unboxing video of their parcel and packaging. If the item is defective due to manufacturing issues instead of unguided manual modifying/disassembling, Feker will provide a shipping label and reship the replacement unit or refund to you after receiving the return parcel.
Defective After 7 Days
If a defect is claimed after 7 days, the item must be shipped back to Feker for inspection. The customer is responsible for the shipping costs of such returns.
For the item that is used and covered under warranty, Feker will only cover the repair / replacement and the second shipping (excluding any possible local tax / import / administration fees).
For items that are beyond the warranty period (over one year), Feker can provide a free repair service under the condition that customers agree to cover the two-way shipping fees.
Note:
All customized products (including customized keycaps) are non refundable and cannot be returned to Feker, due to hygiene and other factors. This also applies to items such as carry cases, cables, spare keycaps, switch pullers, and other accessories.
If one of the items in the package is defective/incorrect/missing (e.g. keycaps, cables, switch puller, and etc.), Feker will decide if a refund or replacement will be given for that particular item affected, on a case-by case basis.
If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
For other queries, the fastest way to contact us is our support email (support@epomaker.com).
How do i return the items to you?
For customers who wish to return a product, please contact support@epomaker.com, and our customer service team will provide you with a link to apply for a shipping label. After verifying your return request, you will need to email us again within 10 days with the tracking number for your return package. Failure to arrange shipment and provide the tracking number for your return package within the specified time may result in the invalidation of your warranty.
Refunds
Refund Methods
For eligible returns or cancellations, customers can choose between the following refund methods:
- Refund to the Original Payment Method: If the purchase was made via credit card, PayPal, or other supported payment methods, a refund will be processed back to the original payment method used for the transaction.
- Store Credit: Alternatively, customers may choose store credit, which can be used for future purchases on Fekertech.com. Store credit is a flexible and convenient option, allowing customers to enjoy a seamless shopping experience with us again.
When Store Credit is Prioritized
In certain circumstances, store credit may be prioritized over a direct refund to the original payment method. These situations include, but are not limited to:
- Purchases Made with 50% or More Discount: If a product was purchased at 50% off or more from the original retail price, store credit may be offered as the default refund method.
- Promotional Periods or Special Sales Events: During promotional events or sales periods, where significant discounts are applied, store credit may be the preferred refund method. This helps us maintain the stability of our promotions and offer better deals to future customers.
- Compensation-Based Refunds: In cases where store credit is offered as compensation for issues such as delayed shipping, product issues, or customer service resolutions, store credit will be issued instead of a refund.
How to Request a Refund
To ensure we process your preferred refund method accurately, customers are encouraged to reach out to us via email at support@epomaker.com. Please clearly indicate your preferred refund method when requesting a refund.
- If you prefer a refund to the original payment method, kindly specify that in your email.
- If you prefer store credit, we will issue a store credit code for use on future purchases.
- If no preference is provided within 48 hours of the refund request confirmation, the default refund will be processed as store credit.
Note: We strive to provide the best service possible and will always aim to offer the most suitable solution for our customers. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at support@epomaker.com.